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    • Author: meds

    CUSTOMER SERVICE CHARTER

    Posted on by meds

    MISSION FOR ESSENTIAL MEDS DRUGS AND SUPPLIES

    CUSTOMER SERVICE CHARTER

    Our Commitment to Excellent Customer Experience

    MEDS Customer Service Charter describes the Organization’s commitment of excellent service to its customers. It outlines the overall standards of service that customers expect to receive. Customer experience being MEDS top priority, the top management and the entire staff are committed to delivering the best possible service to customers by providing reliable, quality and affordable products and services.

    Kindly click on this link to download the charter: MEDS Customer Service Charter – Edited June 2021

    Purpose

    To provide, quality and affordable health products and technologies, health advisory and quality assurance services.

    Customers

    Our customers are key stakeholders that include all people and organisations that we serve, including, but not limited to: staff, customers, end-users (patients). suppliers, government ministries/departments, development partners, church secretariats and other similar groups.

    Employees

    We are fully committed to employing and retaining well-trained and motivated staff in order to provide services that exceed customers’ expectations,

    Feedback Commitment We have a clear communication mechanism of receiving, resolving and responding to customer feedback. Received feedback is documented. investigated and appropriate action taken in a timely manner.

    MEDS WELCOMES NEW BOARD OF DIRECTORS/TRUSTEES CHAIRMAN.

    Posted on by meds

    MEDS welcomes its new Chairman for the Board of Trustees/Directors, Rt. Rev. Joseph Mbatia. Rt. Rev. Mbatia serves as Bishop of Nyahururu Diocese in Kenya and is also the current Chair of Catholic Health Commission of Kenya. He has been a Catholic Priest for 23 years and a Catholic Bishop for 8 years. He oversees 3 charitable institutions which care for disadvantaged Children within Diocese of Nyahururu.

    MEDS partners with Isiolo County to set up isolation units for Covid-19 patients

    Posted on by meds

    As the country battles the Corona virus, county governments are building their own capacity and cascading what the national government is doing at the national level in their respective counties. In March this year, the Kenyan government released KES 8.3 billion to procure health products and technologies for the Universal Health Coverage (UHC) programme through drawing rights in the 47 counties.