Customer Services Assistant (4 positions)

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Date Posted: May 12, 2022

Application Deadline: May 18, 2022

Mission for Essential Drugs and Supplies (MEDS) is a Christian not-for-profit organization
based in Nairobi, Kenya. It is a Registered Trust of Kenya Conference of Catholic Bishops
(KCCB) and Christian Health Association of Kenya (CHAK). The Organization’s core
mandate is being a reliable supply chain for quality and affordable Health Products and
Technologies, Quality Assurance and Health Advisory Services. MEDS was established in
1986 and serves clients spread all over Kenya and other regions both in Africa and beyond.
MEDS has entered into a Contract with USAID Kenya and East Africa named USAID Supply
Chain Strengthening. The purpose of the contract is to obtain efficient, reliable and
accountable supply chain management services for the procurement, warehousing, and
distribution of health commodities for HIV, Malaria, Tuberculosis, Maternal/Neonatal/Child
Health (MNCH) and Global Health Security (GHS) activities for patients across all 47
Counties in Kenya for adequate care, treatment and prevention for communicable
diseases and other health needs.
MEDS seeks to recruit Customer Services Assistants for this Project:

Key Responsibilities
i. Attend to any queries about MEDS.
ii. Gather information relating to contact list and update Master file list as well as
relevant stakeholders
iii. Handle communication of orders being processed to all stakeholders who include
but not limited to USAID, 3PLs, County Pharmacists, Implementing Partners, Points
of Contacts at the Service Delivery Points (SDPs) and any other stakeholders
iv. Receive and handle complaints/queries to facilitate timely resolution as per activity
KPIs and for client satisfaction
v. Verification and reconciliation of Proof of Delivery (PODs) upon receipt while
addressing issues raised on the PODs
vi. Compile the PODs and submit to KEMSA within 5 working days after actual
vii. Co-ordinate storage of USAID order processing records to facilitate archiving and
retrieval of information
viii. Participate in preparing service delivery reports for information and decision
i. Diploma in Business Administration
ii. Excellent phone etiquette
iii. Outstanding communication skills both oral and written
iv. Proficient computer skills
v. 3 years in a busy Communication/Call Centre

If you fit this profile, kindly email your written application and CV to

(Only shortlisted candidates will be communicated to)

Application Form