How MEDS Increased Their Business Efficiency Through SYSPRO ERP

Article by Capital FM’s Davis Ayega.

Established in 1978, SYSPRO ERP has distinguished itself as unique software that continues to enable players in the manufacturing and distribution sectors to have full control of their financial, warehouse and inventory management across their supply chain and business operations.

The ERP Software automates and integrates core business processes such as customer orders, production, inventory control, and reporting.

SYSPRO ERP provides solutions, processes and tools that are critical in aiding businesses manage their data and gain insights in their businesses.

SYSPRO’s strengths lie in a simplified approach to technology that allows expertise in a range of industries with a commitment to future-proofing customer and partner success.

SYSPRO has more than 15,000 licensed companies in over 60 countries across six continents.

Case Study: Mission for Essential Drugs and Supplies (MEDS).

The MEDS (Mission for Essential Drugs and Supplies) Offices

Mission for Essential Drugs and Supplies (MEDS) is one such organization that credits SYSPRO ERP for aiding it to revolutionize its operations.

MEDS, a faith based, and non-profit organization offers supply chain services in warehousing and distribution of medicines and medical supplies, quality assurance and health advisory services related to health products and technologies.

MEDS Customer Service Manager Gladys Mburu says the organization has countrywide distribution in Kenya and serves clients beyond Kenya in countries such as South Sudan, Sudan, Somalia, Mali, Central Africa Republic and Democratic Republic of Congo among others.

MEDS serves faith-based facilities, Non-Governmental Organizations (NGOs), Government entities and Community Based organizations.

“MEDS which has close to 200 employees was among the first organizations in East Africa to deploy the SYSPRO Software system, “said Ms Mburu.

Consequently, MEDS ICT Manager Alex Kimondo noted the organization has been able to reduce its order processing time by 75 percent.

“Before adopting the SYSPRO ERP system, MEDS business processes were running on various unintegrated third-party applications. This made it time consuming and tedious to get an end-to-end view of all its operations,” revealed Kimondo.

MEDS therefore opted to seek for a solution that could give better control of its operations, simplify its supply chain management, and increase operational efficiency.

MEDS goal was to accelerate business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic and prioritized way. The organization was also seeking to manage its processes centrally and have control of all its operations especially with suppliers and customers.

“After deploying SYSPRO, MEDS has seen tremendous improvement in collaboration between departments, which has in turn improved efficiency across the organization,” he noted. Adding that SYSPRO has helped MEDS gain greater visibility of operations, increasing speed, efficiency and overall customer satisfaction.

Kimondo further noted that its incorporation of SYSPRO in the organization has been able to spur productivity.
“We are now able to deliver supplies cost effectively. By automating many processes within the supply chain, MEDS has seen employee productivity increase by about 15 percent,” he said.

Through overall digitalization of the organization’s processes, MEDS has seen operational efficiency go up by about 85 percent.

“I would definitely recommend SYSPRO 8 because it is a future oriented ERP solution, easy to customize to fit one’s business needs, and adaptive to current and evolving technologies,” Mr. Kimondo noted.

ICT adoption has been identified as a key factor that can increase the competitiveness of Kenya’s manufacturing sector within both local and export markets.

With the Kenya government projecting that the manufacturing sector by 2022 would be contributing 20 percent to the country’s Gross Domestic Product (GDP), Kimondo stresses that digital transformation in the manufacturing industry among other factors will make such projections a reality. According to the World Bank, a robust, diversified and globally competitive manufacturing sector can, without a doubt, contribute significantly to increasing the economic growth of the country.

The government has since set aside Sh20.5 billion in the Financial Year 2021/2022 to support manufacturing and job creating in the country

If these effects are mild, they may go to away within a few days or a couple of weeks.

CUSTOMER SERVICE CHARTER

MISSION FOR ESSENTIAL MEDS DRUGS AND SUPPLIES

CUSTOMER SERVICE CHARTER

Our Commitment to Excellent Customer Experience

MEDS Customer Service Charter describes the Organization’s commitment of excellent service to its customers. It outlines the overall standards of service that customers expect to receive. Customer experience being MEDS top priority, the top management and the entire staff are committed to delivering the best possible service to customers by providing reliable, quality and affordable products and services.

Kindly click on this link to download the charter: MEDS Customer Service Charter – Edited June 2021

Purpose

To provide, quality and affordable health products and technologies, health advisory and quality assurance services.

Customers

Our customers are key stakeholders that include all people and organisations that we serve, including, but not limited to: staff, customers, end-users (patients). suppliers, government ministries/departments, development partners, church secretariats and other similar groups.

Employees

We are fully committed to employing and retaining well-trained and motivated staff in order to provide services that exceed customers’ expectations,

Feedback Commitment We have a clear communication mechanism of receiving, resolving and responding to customer feedback. Received feedback is documented. investigated and appropriate action taken in a timely manner.

MEDS partners with Isiolo County to set up isolation units for Covid-19 patients

As the country battles the Corona virus, county governments are building their own capacity and cascading what the national government is doing at the national level in their respective counties. In March this year, the Kenyan government released KES 8.3 billion to procure health products and technologies for the Universal Health Coverage (UHC) programme through drawing rights in the 47 counties.