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Date

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08:30 AM - 04:00 PM

Target Group

Medical officers, Clinical officers, Nurses and those working in Medical Outpatient clinics (MOPC), Pharmacy staff, Nutritionists and dieticians

Course Objectives

 By the end of the session, participants will be able to: Manage patients accurately by making right diagnosis and giving correct treatment Identify complications from Hypertension and modification measures Request for correct laboratory investigations and be able to interpret results correctly Give correct and accurate treatment plan Give correct advice to patient, return dates where necessary or refer on time for further management.

Course Content

 Epidemiology of NCD and Hypertension Risk factors to NCDs and Hypertension and modification measures Diagnosis and Management of Hypertension including clinical Algorithm on Management of Hypertension Treatment options /plans for Hypertension

08:30 AM - 04:00 PM

Target group

The training will be focusing on all support staff within a facility such as Customer care executives, Front office staff, Receptionists, Billing clerks, Cashiers, and Secretaries.

 

Course Objectives

By the end of the training, participants will be able to:

Identify what their institution has to offer customers

Understand who their customers are, what they need and what they expect

Identify the key elements of customer service excellence

Create a positive impression on customers and enhance the image of their organization

Choose appropriate behaviour for different customer service situations

Identify methods of promoting their organization and boosting business

Deal effectively with situations where customer expectations have not been met

 

Course Content

Self - management & emotional intelligence

Holistic customer care concept

Maintaining customer loyalty

Customer care in changing business world

Handling customer complaints.

Communication skills in customer care

Leadership roles in customer care

Measuring customer services

Effective interpersonal skill

Building effective teams

Work life balance at work places

08:30 AM - 04:30 PM

Target group

Medical officers, clinical Officers, Nurses, Theatre staff, Support staff, Laboratory staff

 

Specific objectives

Understand the IPC in health care setting

Define nosocomial infection

Understand the chain of infection for hospital acquired infections and different modes of transmission

Understand the steps towards prevention of hospital acquired infections

Understand the legislation and policies relating to the prevention and control of infections

Demonstrate and apply appropriate use of personal protective equipment in universal precautions and standard precautions

Building sustainable programs and IPC surveillance systems

 

Course Content

Nosocomial Infections

Prevention of Hospital acquired infections

Hand hygiene (& Hand hygiene demo.)

Health Care Waste Management

Appropriate use of Personal Protective Equipment (PPEs)

Processing of re-usable medical equipment

Surveillance of Nosocomial Infections

National IPC Policy & guidelines overview

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