Customer Care & Self -Management Training for Support Staff (3 Days)

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08:30 AM - 04:00 PM

Customer Care & Self -Management Training for Support Staff (3 Days)

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6th May 2020

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KSH. 29,800

Target group

The training will be focusing on all support staff within a facility such as Customer care executives, Front office staff, Receptionists, Billing clerks, Cashiers, and Secretaries.


Course Objectives

By the end of the training, participants will be able to:

Identify what their institution has to offer customers

Understand who their customers are, what they need and what they expect

Identify the key elements of customer service excellence

Create a positive impression on customers and enhance the image of their organization

Choose appropriate behaviour for different customer service situations

Identify methods of promoting their organization and boosting business

Deal effectively with situations where customer expectations have not been met


Course Content

Self - management & emotional intelligence

Holistic customer care concept

Maintaining customer loyalty

Customer care in changing business world

Handling customer complaints.

Communication skills in customer care

Leadership roles in customer care

Measuring customer services

Effective interpersonal skill

Building effective teams

Work life balance at work places