MISSION FOR ESSENTIAL MEDS DRUGS AND SUPPLIES

CUSTOMER SERVICE CHARTER

Our Commitment to Excellent Customer Experience

MEDS Customer Service Charter describes the Organization’s commitment of excellent service to its customers. It outlines the overall standards of service that customers expect to receive. Customer experience being MEDS top priority, the top management and the entire staff are committed to delivering the best possible service to customers by providing reliable, quality and affordable products and services.

Kindly click on this link to download the charter: MEDS Customer Service Charter – Edited June 2021

Purpose

To provide, quality and affordable health products and technologies, health advisory and quality assurance services.

Customers

Our customers are key stakeholders that include all people and organisations that we serve, including, but not limited to: staff, customers, end-users (patients). suppliers, government ministries/departments, development partners, church secretariats and other similar groups.

Employees

We are fully committed to employing and retaining well-trained and motivated staff in order to provide services that exceed customers’ expectations,

Feedback Commitment We have a clear communication mechanism of receiving, resolving and responding to customer feedback. Received feedback is documented. investigated and appropriate action taken in a timely manner.